FAQ

What are the hours of operation?

Our Guelph office is open Monday to Thursday from 8:00 AM to 5:00 PM. Our break period is from 12:00 PM to 1:00 PM, and on Fridays, from 8:00 AM to 12:00 PM. Friday appointments are used as an overflow when needed.

What happens in the event of an emergency?

During regular office hours, emergencies can be accommodated the same day. After the initial visit, further appointments will be scheduled to your convenience. If you absolutely must contact the dentist, an afterhours phone number can be found on the office answering system.

Do I need an appointment?

Yes, you will need an appointment to see the dentist. Even in the event of an emergency, please call ahead.

What is your financial policy?

Payment is expected at the time of service, including deductibles and co-payment if any. We accept Interac, Visa, MasterCard, cheque or cash as forms of payment.

What is the policy regarding insurance plans?

We accept assignment for most insurance plans, provided that electronic transmission is available for your plan.

Are any payment plans available?

For certain procedures, a payment plan may be available. Just ask!

What if I have other questions?

Please feel free to call our Guelph office at 519-824-8000, and a member of our staff will gladly answer any other questions you may have.

Have a Dental Emergency?

Please call our office during regular hours on 519-824-8000, our staff will be happy to guide you through what to do in case of a dental emergency.